Privacy policy

Last updated: October 11, 2026

Information you provide

When you email or call Kern Home Solutions Group, you may provide contact information, a property address, ownership details, financial or loan information, and facts about your situation. Property inquiries submitted on the homepage or Get an Offer page are transmitted securely to REsimpli and stored in our CRM for follow-up and business recordkeeping. We receive your name, phone number, property address, and the situation details you provide. By submitting, you agree that Kern Home Solutions Group LLC may contact you by phone, text or email about your property. Message and data rates may apply. Reply STOP to opt out.

How we use information

We use information to respond to your inquiry, research the property, evaluate possible solutions or a purchase, coordinate with professionals you authorize, and maintain business records. We do not sell personal information.

Sharing

Information may be shared with title, escrow, attorneys, lenders, contractors, real estate professionals, or service providers when needed to evaluate or complete an authorized transaction. We may also disclose information when required by law. Our CRM provider, REsimpli, and email service, Resend, process inquiry form submissions on our behalf. REsimpli receives new inquiries. If REsimpli reports an existing contact or property, Resend sends the full inquiry to our team for follow-up.

Cookies and our lead tracking

We set two first-party cookies for our own lead tracking: khsg-mail-code records which of our mail pieces brought you here, and khsg-source records the referral or campaign values supplied in the page URL. Each lasts 30 days. A newer tagged visit replaces the saved source values without removing the mail code. We do not send the contents of these cookies to Google or Meta. We also save your language choice in your browser so you can continue in English or Spanish.

Analytics and advertising tools

Google Tag Manager loads Google Analytics 4 (measurement ID G-WDPHNWB828) on every page for site measurement. Google Analytics 4 sets its own cookies and can collect pages visited, device information and referral source. No Google Ads or Meta Pixel tags are installed. Google signals is off. When a browser sends Global Privacy Control, advertising storage, ad user data and ad personalization are denied, and analytics still runs. We do not send inquiry form submissions, including names, phone numbers, emails, property addresses or situation text, to Google or Meta for analytics or advertising.

Address suggestions

If you use the property address suggestions, the text you type in that field is sent to Google Places to find matching addresses. This is separate from analytics and advertising tracking. You can type an address and submit without selecting a suggestion.

Global Privacy Control

Global Privacy Control (GPC) is a browser signal requesting an opt-out of the sale or sharing of personal information. Before Google Tag Manager loads, we set Google Consent Mode defaults: analytics_storage is granted; ad_storage, ad_user_data and ad_personalization are denied when navigator.globalPrivacyControl is true, and otherwise granted. GPC does not block Google Tag Manager or turn off analytics storage. It denies advertising storage, advertising user data and advertising personalization. These defaults are set again on each full page load. The current container has no advertising tags.

California privacy rights: Do Not Sell or Share

Where the CCPA/CPRA applies, California residents may request information about the personal information collected, used and disclosed; request access, correction or deletion; opt out of sale or sharing for cross-context behavioral advertising; and limit certain uses or disclosures of sensitive personal information. You may exercise applicable rights without discrimination, subject to legal exceptions and identity verification where appropriate. We do not sell personal information. To submit a privacy request or a Do Not Sell or Share request, contact offers@kernhomesolutionsgroup.com or call (661) 271-6299.

Your tracking choices

You can block or delete cookies in your browser. Clearing cookies removes saved mail and source attribution; clearing browser storage also removes your saved language choice. You can use the Google Analytics opt-out browser add-on and manage advertising preferences in Google Ad Settings. These Google controls do not delete information you have submitted directly to us.

Google Analytics opt-out browser add-on · Google Ad Settings

Your choices

You may ask us to correct or delete information, subject to legal and business recordkeeping obligations. Do not send Social Security numbers, full bank account numbers, or passwords through the website or ordinary email.

Contact

Questions may be sent to offers@kernhomesolutionsgroup.com or (661) 271-6299.